Returns & Refunds

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Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• be unused and in its original condition;
• be returned in its original packaging;
• include proof of purchase.

To request a return, please contact us at hello@orastudio.co.

Returns should be sent to:

ORA Studio
Ludwiki 4A
Warsaw, Poland

Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

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Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at hello@orastudio.co with your order number and photos of the issue. We'll resolve it as quickly as possible.

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Non-Returnable Items

We cannot accept returns for:

• personalized or custom-made products;
• gift cards;
• items purchased on final sale.

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Exchanges

We do not offer direct exchanges.

If you would like a different item, please request a return for your original order. Once your return has been approved, you can place a new order.

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European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days of receiving it, without providing a reason.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

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Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@orastudio.co.